Frequently Asked Questions
Everything you need to know about your OpTic experience.
What is your shipping policy?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with tags attached. Please visit our Returns Portal to start your request.
What payment methods do you accept?
OpTic accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy now, pay later options through Klarna and Afterpay.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a relaxed fit or sizing down for a tailored look.
Are your products ethically sourced?
Yes, we are committed to sustainable fashion. We partner with manufacturers who adhere to fair labor practices and prioritize the use of organic and recycled materials in our collections.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.